Privacy Policy

1 Scope

This Privacy Policy applies to all services, websites, and applications operated by YourCourts, Inc. ("YourCourts," "we," "our," or "us"), including yourcourts.com and the YourCourts member platform used by clubs, homeowner associations, universities, parks, and recreation departments.

If your club or organization has provided a separate privacy notice, that notice may supplement or take precedence over parts of this policy. Please check with your club administrator if you have questions specific to how your club manages member data.

2 Information We Collect

Information you provide directly

• Account registration: name and email address (required); mailing address, phone number, gender, and date of birth (optional, depending on your club's configuration).
• Profile details: profile photo, skill rating, and preferences you choose to add.
• Reservations & events: court bookings, event registrations, guest names, and payment confirmations.
• Support communications: messages, questions, or feedback you send us.

Information collected automatically

• Usage data: pages visited, features used, timestamps, and session duration.
• Device & browser information: IP address, browser type, operating system, and referring URL.
• Cookies & similar technologies: see Section 5 for details.

Information from your club or organization

Your club administrator may import or enter information on your behalf — for example, when setting up your account or updating your membership status. This information is provided and managed by your club.

3 How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide access to your club's platform.
• Process court reservations, event registrations, and related transactions.
• Send reservation confirmations, reminders, and updates from your club.
• Respond to your questions and support requests.
• Improve the platform — diagnosing issues, understanding usage patterns, and developing new features.
• Meet legal obligations and enforce our Terms of Use.

4 Sharing & Disclosure

Your club or organization

Your club administrators can view information related to your membership and activity on their platform. This is a core part of how YourCourts operates — clubs need to manage their members, courts, and events.

Other members (member directory)

Depending on your club's settings and your own privacy preferences, limited profile information (such as your name and photo) may be visible to other members in the member directory. You can control directory visibility in your profile privacy settings.

Service providers

We work with trusted third-party vendors who assist us in operating the platform — for example, hosting infrastructure, email delivery, and payment processing. These vendors are contractually required to keep your information confidential and may only use it for the services they provide to us.

Legal requirements

We may disclose information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of YourCourts, our users, or the public.

Business transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5 Cookies & Tracking

YourCourts uses two types of cookies:

Session cookies

Temporary cookies that exist only for the duration of your visit. These are required for the platform to function — they keep you logged in as you navigate between pages and ensure you see content appropriate to your account. They are automatically deleted when you close your browser or log out.

Persistent cookies ("Remember Me")

If you choose the "Remember Me" option at login, a persistent cookie is stored on your device for up to 90 days. This allows you to return to the platform without logging in each time. You can clear this cookie at any time by logging out or clearing your browser's cookies.

We do not use third-party advertising cookies or behavioral tracking cookies. Your browser settings allow you to block or delete cookies; however, disabling cookies will prevent you from logging into YourCourts.

6 Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If your club removes your membership or you request account deletion, we will delete or anonymize your personal data within a reasonable period, except where we are required to retain it for legal, tax, or audit purposes.

Reservation and transaction records may be retained for up to seven years to comply with financial recordkeeping requirements.

See Section 8, Your Rights & Choices for how to request account cancellation or deletion of your personal data.

7 Security

We take the security of your information seriously. Our platform and infrastructure are protected with industry-standard measures, including encrypted HTTPS connections for all data in transit. YourCourts maintains an "A" rating with the Qualys SSL Labs SSL Server Test.

Access to personal data within our systems is restricted to personnel who need it to perform their job functions. No method of transmission or storage is 100% secure, and we encourage you to use a strong, unique password for your account.

8 Your Rights & Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information — most profile details can be updated directly in your account settings.
• Export a copy of your personal information in a portable format by submitting a data export request from your account settings.
• Cancel your account and delete your personal information, subject to legal retention requirements — you can cancel your account at any time from your profile/account settings. Before your account is deleted, you will have the chance to export your data. See Section 9 for what your club can see afterward.
• Opt out of certain communications — you can manage email notification preferences in your profile settings.
• Control your directory visibility — choose whether your name and profile appear in the member directory via your profile privacy settings.

If you no longer have access to your account — for example, if you've forgotten your login — you can request account cancellation or a copy of your data by emailing us at support@yourcourts.com. Because these requests involve sensitive changes to your account, we will first verify that you are the account owner before processing the request.

To exercise any of these rights, or if you have questions about your data, contact us at support@yourcourts.com. We will respond within a reasonable timeframe.

9 U.S. State Privacy Rights (including California)

This section supplements the rest of this policy for residents of California and of other U.S. states with consumer privacy laws, including Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia. It includes the notice required by the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA). Where a state's law does not apply to you, this section does not create additional rights.

Our role and your club's role

YourCourts provides its platform to clubs, associations, universities, and parks and recreation departments. For member information that a club collects, imports, or manages on the platform, the club is the "business" or "controller" that decides why and how the information is used, and YourCourts acts as its "service provider" or "processor," handling that information only on the club's instructions and for the purposes of providing the platform.

If you are a club member and want to exercise a privacy right over that information, please contact your club first. If you send the request to us, we will direct you to your club and, where the law requires, assist the club in responding. For information that we collect and control ourselves, such as visits to yourcourts.com and communications from club administrators and prospective customers, we respond to requests directly, as described below.

Account deletion and what your club can see

When an account is deleted at the member's request, we give the member the chance to export their data first. Afterward, the club's administrators see an entry labeled "Deleted Member" in place of the member's name. The entry shows only the date the deletion was requested, who requested it, the reason given (if any), the effective date, and the status. We keep this minimal record so the club can maintain its membership records and so we can show that the request was handled. It does not include the member's name or the rest of their profile. Records that the club or we must keep for legal, tax, or audit purposes, such as reservation and transaction records, are retained as described in Section 6.

We do not sell or share your personal information

Personal information we collected in the last 12 months

We use this information only for the purposes described in Section 3. We do not collect precise geolocation, biometric information, or government identifiers.

Sensitive personal information

The only sensitive personal information we collect is your account log-in credentials (your email or username together with your password), which we use solely to authenticate you and secure your account. We do not use or disclose sensitive personal information for any purpose other than providing the services you request, maintaining security, and complying with law, so we do not offer a "Limit the Use of My Sensitive Personal Information" option.

Retention

We keep account and profile information while your account is active and delete or anonymize it within a reasonable period after cancellation or a verified deletion request. Reservation and transaction records may be kept for up to seven years for financial recordkeeping. Usage and device data is kept only as long as needed for security and to improve the platform. Persistent cookies expire after 90 days.

Your rights

Subject to verification and applicable exceptions, you may:

• Know and access the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of recipients.
• Delete personal information we collected from you.
• Correct inaccurate personal information.
• Obtain a portable copy of your personal information.
• Opt out of the sale or sharing of personal information, targeted advertising, and certain profiling. As described above, we do not engage in these activities.
• Limit the use of sensitive personal information. As described above, we use it only for permitted purposes.
• Not be discriminated against for exercising these rights. We will not deny you service, charge you different prices, or provide a lower quality of service because you made a request.

How to make a request

For information we hold as a business, email us at support@yourcourts.com with the subject line "Privacy Request" and tell us which right you wish to exercise. For member information managed by your club, contact your club (see above). You can also use the data export and account cancellation tools in your account settings (see Section 8).

• Verification. To protect your account, we will match information in your request (such as your email address and club) to what we have on file, and we may ask for additional information. You do not need to create an account to submit a request.
• Timing. We will confirm receipt within 10 business days and respond within 45 days. If we need more time, we may extend by up to 45 additional days and will tell you why.
• Authorized agents. You may designate an authorized agent to submit a request for you. We may require written proof of your permission and verification of your identity directly from you.
• Appeals. If we decline your request and your state's law gives you the right to appeal, reply to our response with the subject line "Appeal" within 60 days. We will respond in writing within 45 days (60 days where the law allows) and explain our decision. If your appeal is denied, you may contact your state attorney general.

Opt-out preference signals and Do Not Track

Because we do not sell or share personal information or use it for targeted advertising, opt-out preference signals such as Global Privacy Control do not change how we handle your information. Our site does not respond differently to browser "Do Not Track" signals, since we do not track you across other websites or online services.

California "Shine the Light"

California Civil Code §1798.83 allows California residents to request information about disclosures of personal information to third parties for their direct marketing purposes. We do not make such disclosures.

Minors

We do not sell or share the personal information of anyone under 16. See Section 11, Children's Privacy for how junior accounts work.

10 International Users

YourCourts is based in the United States, and our platform is hosted and operated there. If you access YourCourts from outside the United States, your information will be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country.

Our roles

As described in Section 9, for member information that a club loads into or manages on the platform, the club is the controller (the party that decides why and how the information is used) and YourCourts is the processor, acting on the club's instructions. For information we collect for our own purposes, such as visits to yourcourts.com and communications from club administrators and prospective customers, YourCourts is the controller. We offer clubs a data processing agreement on request.

Legal bases for processing (EEA and similar laws)

For information we control, we process personal information on these bases:

• Contract — to provide the platform and services you or your club have asked for.
• Legitimate interests — to secure and improve the platform, prevent misuse, and respond to inquiries, balanced against your rights and interests.
• Legal obligation — to meet our legal and recordkeeping requirements.
• Consent — where we ask for it. You may withdraw consent at any time.

International transfers

Where we transfer personal information from the European Economic Area (including Ireland) to the United States, we rely on an appropriate transfer mechanism, such as the European Commission's Standard Contractual Clauses, or another mechanism permitted by law.

Your rights

Depending on your location, you may have the right to access, correct, delete, restrict the processing of, or object to the processing of your personal information, to receive a portable copy of it, and to withdraw consent. For member information managed by your club, please contact your club first; we will assist the club in responding where required. For information we control, email support@yourcourts.com. You also have the right to lodge a complaint with your local data protection authority.

Other countries

If you are in Canada, Australia, the Bahamas, the Dominican Republic, Curaçao, Myanmar, or another country with its own privacy law, you may exercise the rights that law gives you using the contact details above. We will respond as the applicable law requires.

Service providers and security incidents

We use service providers (sub-processors) to host the platform, deliver email, and process payments. A current list is available on request at support@yourcourts.com. If we become aware of a security incident affecting personal information we hold on a club's behalf, we will notify the club without undue delay so that it can meet its own notification obligations.

11 Children's Privacy

Standalone, self-service YourCourts accounts are intended for users 18 years of age and older. We do not knowingly collect personal information directly from anyone under 18 through a self-registered account.

Some clubs choose to enable junior accounts for members under 18. Junior accounts are created and managed entirely by a parent or guardian through the parent's own account, at the club's discretion. Junior accounts have no independent login credentials — a minor cannot log in on their own — and all activity on a junior account is controlled and supervised through the linked parent or guardian account.

If you believe information about a child has been provided to us other than through this parent-managed junior account process, please contact us at support@yourcourts.com and we will take prompt steps to investigate and, if appropriate, delete that information.

We comply with the Children's Online Privacy Protection Act (COPPA).

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of YourCourts after an updated policy is posted constitutes your acceptance of the revised terms.

13 Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

• Email: support@yourcourts.com
• Website: www.yourcourts.com

We aim to respond to all privacy-related inquiries within five business days.