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faq

Common questions answered clearly

What is YourCourts?

YourCourts is a cloud-based court reservation and facility management platform built for tennis and pickleball clubs, HOAs, YMCAs, and public recreation facilities. It handles online reservations, event management, member communications, and payments — all from one system.

How long does it take to get up and running?

Most facilities are live within a few hours, not weeks. Our onboarding team walks you through configuration, and the platform is designed to be intuitive from day one.

Is there a contract?

No long-term contract is required. Plans are billed monthly or annually, and you're free to change plans as your facility's needs grow.

Can we cancel at any time?

Yes. There's no cancellation fee and no lock-in — you can cancel whenever you'd like.

Is there a free trial?

Yes! YourCourts offers a free 30-day trial with no credit card required, so you can fully configure and test the platform before committing.

What sports and resources does YourCourts support?

Tennis, pickleball, basketball, bocce, squash, volleyball, paddleball, racquetball, batting cages, soccer fields, golf simulators, pavilions, and more. If you can schedule it, YourCourts can manage it.

Do you support multi-use courts?

Yes. Courts can be configured to support multiple sports — like combined tennis/pickleball lines — with separate rules and schedules for each use.

We're only open part of the year. Do you support seasonal facilities?

Absolutely. You can open and close bookings for the season, set recurring seasonal hours, and reactivate everything automatically the following year without starting from scratch.

Do you support multiple locations or branches under one account?

Yes. Multi-location clubs, HOA communities with several amenity sites, and YMCAs with multiple branches can all be managed under a single account with shared or location-specific settings.

Is there a limit on the number of admins or users we can have?

No. Every plan includes unlimited resident and member accounts, and you can add as many administrators as you need.

Can we give committee members or volunteers limited admin access?

Yes. Role-based permissions let you give board members, committee volunteers, or front-desk staff exactly the access they need — whether that's viewing schedules, approving events, or managing reservations — without handing over full admin control.

Do you support different membership tiers or guest fees?

Yes. You can set different rates, booking windows, and privileges for member types — residents, guests, prime-time vs. off-peak — and even collect guest fees at the time of booking.

Can we set booking rules like one reservation per household or a weekly cap?

Yes — with over 100 configurable options, you can limit concurrent reservations per household, cap weekly bookings, restrict advance booking windows, and more, so usage stays fair for everyone.

Can we block off dates for maintenance, holidays, or private events?

Yes. You can block individual courts or the entire facility for maintenance, holidays, weather, or private events, with custom messaging so members know why.

What happens if a member no-shows or repeatedly breaks booking rules?

You can track no-shows and rule violations and apply consequences like booking restrictions or required approval for future reservations — enforced automatically instead of relying on the honor system.

Do you integrate with our existing payment processor or gate/access control system?

Payments run through Stripe and PayPal, both PCI DSS Level 1 certified processors. For gate and access control integrations, reach out to our team — we're happy to discuss your specific setup.

What reporting is available for board meetings?

YourCourts provides usage reports that show exactly how — and by whom — your facilities are used, along with reservation and attendance data you can pull together for board and annual meetings.

Is our resident or member data kept private, and who owns it if we leave?

Your data is always your data. It's protected with SSL encryption and handled in accordance with modern data privacy standards, hosted on AWS's SOC 2 Type II and ISO 27001 certified infrastructure. If you ever leave, your data is yours to take with you.

What kind of support is available during a busy weekend or check-in rush?

Our support team answers calls and emails Monday through Saturday — a real person picks up, even on weekends when reservation volume is highest.