for HOA, POA & condo boards
Most HOA court complaints come down to one feeling: the same few people always get the courts. Good reservation rules fix that without turning the board into court police. Here's how to write rules that residents see as fair, and that are simple enough to actually follow.
Start with how your courts are really used
Before writing a single rule, get a rough picture of demand:
- How many courts and how many households? Two courts for 80 homes is a very different problem from two courts for 600.
- When are the courts busy? Most communities have a few peak windows, like weekday early mornings, weekday evenings, and weekend mornings, and plenty of open time otherwise.
- Who is asking for change? Complaints from a handful of residents can point to one specific problem, like a group holding the same court every Saturday, rather than a need for strict rules everywhere.
The goal is to add rules only where courts are actually scarce. Rules that make sense at 8 a.m. on Saturday are just friction at 2 p.m. on a Tuesday.
1. Set a booking window
The booking window is how far ahead residents can reserve. It has more effect on fairness than any other rule.
- Too long, like two weeks or more, and the most organized residents claim every prime-time slot before anyone else thinks about it.
- Too short, like same-day only, and nobody can plan a doubles game with three other people.
Many communities land somewhere between 3 and 7 days. If prime time is very competitive, start shorter; you can always open it up later.
2. Choose a reservation length
Most communities use 60 or 90 minutes. Singles players are usually happy with an hour, while doubles groups often want 90 minutes. A common approach is a 60-minute default with a 90-minute maximum, so a doubles game fits without one booking taking half the morning.
3. Limit reservations per household
This is the rule that stops a few people from holding everything. Two kinds of limits work well together:
- Future reservations at once. For example, each household can have up to 5 upcoming reservations at a time, so one household can't book every open slot in the booking window.
- A weekly cap for peak season, like three reservations per household per week.
Limit by household rather than by person. Otherwise a family of four can book four courts.
4. Write a clear guest policy
Guests are a common source of friction, especially in communities where non-residents would happily use well-kept courts. Decide on a few points and write them down:
- Must guests play with a resident who made the reservation?
- How many guests per reservation, and how often can the same guest come?
- Is there a guest fee?
Some of these work best as a written policy that residents agree to, rather than something a booking system enforces. A guest fee, for example, is easy to collect at booking, while "the same guest no more than twice a month" usually relies on residents following the rules.
5. Handle cancellations and no-shows
An empty reserved court on a Saturday morning frustrates residents more than almost anything else. Two rules help:
- A cancellation deadline, like at least two hours before the start time, so others have a chance to take the court.
- A no-show process the board agrees on ahead of time. Track no-shows, and decide what happens after repeated ones. Usually that's a friendly reminder first and a short booking suspension later. Having the steps written down keeps it from feeling personal.
6. Set aside time that isn't first come, first served
Not every hour has to be open for individual booking. Many communities block out:
- Open play sessions, where anyone can show up and rotate in. These are especially popular for pickleball.
- Lessons, clinics, and team practices on a regular schedule.
- Maintenance such as resurfacing, cleaning, and weather closures.
Publish these blocks ahead of time so residents plan around them instead of being surprised.
A sample rule set to start from
Every community is different, but this is a reasonable starting point for a community with a couple of busy courts:
| Rule | Starting point |
|---|---|
| Booking window | Up to 7 days ahead |
| Reservation length | 60 minutes, up to 90 for doubles |
| Future reservations | 5 per household scheduled for future times |
| Weekly cap (peak season) | 3 per household |
| Guests | Must play with the resident who booked; up to 3 per reservation |
| Cancellation deadline | 2 hours before start time |
| Open play | Two set mornings a week |
Write it down, then review after a season
Post the rules where residents will see them, like the community website, the court gate, and the reservation system itself. After a season, look at how the courts were actually used: which hours filled up, which sat empty, and whether complaints went down. Loosen the rules where courts sat empty and tighten them where they're still scarce.
How YourCourts helps
YourCourts enforces rules like these automatically, including booking windows, reservation length, household limits, weekly caps, and cancellation deadlines. It tracks no-shows, can collect guest fees on plans with online payments, and its usage reports show the board exactly how the courts are used. Plans start at $225 a year for up to 2 courts.
See how YourCourts works for HOAs or download the one-page board handout.